batjili365's Privacy Policy
We give your personal information the highest importance. This policy explains how batjili365 collects, processes, and protects your information.
batjili365 ("we", "our", or "platform") takes your privacy very seriously. This Privacy Policy ("Policy") explains what information we collect, why we collect it, how we use it, and what steps we take to protect your information. Please read this Policy in full before using batjili365's services.
This Policy applies to batjili365's website, mobile platform, and all related services. By using our services, you consent to the collection and use of information as described in this Policy.
1 What Information We Collect
batjili365 collects information from two main sources — information you provide directly and technical information collected automatically. Both categories are described in detail below.
Information You Provide Directly
Information you provide to us directly during account registration and use of our services:
- Full name and date of birth
- Email address
- Mobile number
- Identity verification documents (national ID card or passport)
- bKash, Nagad, or Rocket account number (for transactions)
- Any other information you voluntarily provide
Automatically Collected Information
Technical information collected automatically while you use our platform:
- IP address and device identifier information
- Browser type and operating system version
- Pages visited and duration of use
- Referral source (where you came from before visiting our site)
- Cookies and local storage data
- Gaming activity and transaction logs
Financial Information
We collect the following financial information to process deposits and withdrawals:
- Transaction history and amounts
- Payment method details (bKash, Nagad, Rocket)
- Deposit and withdrawal dates and times
- KYC verification related documents
Communication-Related Information
When you contact our customer support team, we collect:
- Records of live chat conversations
- Email message content
- Details of complaints and issues
- Support history
2 Why We Use Your Information
batjili365 uses collected information only for the following legitimate purposes. We never use your information for unauthorized purposes under any circumstances.
2.1 Account Management and Service Delivery
We use your information to create and manage your account, complete identity verification, process deposits and withdrawals, and ensure gaming services. This information is essential for completing financial transactions correctly through bKash, Nagad, and Rocket in particular.
2.2 Security and Fraud Prevention
We analyze technical information to maintain platform security, detect and prevent fraudulent activity, and block unauthorized access. Protecting your account and funds is our top priority.
2.3 Customer Support
We use communication-related information to provide our 24/7 live chat and email support and to resolve your issues effectively.
2.4 Legal Compliance
We may use certain information to comply with applicable laws and regulations, prepare required reports for regulatory authorities, and preserve or defend legal claims.
2.5 Service Improvement
We use anonymous or aggregated data to analyze user experience and improve our platform, add new features, and resolve technical issues.
3 Cookies and Tracking Technologies
batjili365 uses cookies and similar tracking technologies to improve your browsing experience and ensure platform performance.
3.1 Types of Cookies
Essential Cookies
These cookies are necessary for the basic functioning of the platform. Maintaining login status, storing security tokens, and managing sessions are their primary functions. These cannot be disabled.
Analytical Cookies
These cookies are used to understand how users interact with our platform. This information is held in anonymous and aggregated form and helps improve our services.
Functional Cookies
These cookies are used to remember your preferences, such as language selection and display settings. They provide you with a personalized experience.
Security Cookies
These cookies are used to detect fraud and prevent unauthorized access. They play an important role in protecting your account and financial information.
You can manage cookies by changing your browser settings. However, please note that disabling essential cookies may prevent some core platform functions from working properly.
4 Information Sharing with Third Parties
batjili365 does not sell your personal information or transfer it to third parties for commercial purposes. However, in certain circumstances we may share limited information with the following parties:
4.1 Payment Processors
Information required to complete financial transactions through bKash, Nagad, and Rocket is shared with the relevant payment providers. This sharing of information is limited solely to transaction processing.
4.2 Technology Service Providers
Third parties that provide technical services to operate our platform (such as server hosting, security analysis, and gaming software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi) receive access only to the information necessary to carry out their work.
4.3 Legal Obligations
We may be required to share information with relevant authorities to comply with court orders, lawful requests from law enforcement agencies, or any other legal obligation.
4.4 Business Transfers
In the event of a company merger, acquisition, or sale of assets, user information may be transferred. In such circumstances we will notify you in advance and inform you of the new policy.
Important: Before sharing information with any third party, we ensure they comply with equivalent privacy protection standards. We have strict data processing agreements with all third-party service providers.
5 Data Security Measures
batjili365 uses industry-standard security technologies and practices to protect your information. Our security framework consists of the following layers:
SSL Encryption
All data exchanged between our platform and your device is protected by SSL/TLS encryption. This ensures that third parties cannot read or alter your information.
Data Encryption
Stored sensitive information, particularly financial and identity-related data, is protected by advanced encryption algorithms. No passwords are stored in plain text in our database.
Monitoring and Surveillance
Our security team monitors suspicious activity 24/7. Automated systems instantly flag any unusual access or transactions.
Access Controls
Our staff are given limited access only to the information necessary to carry out their responsibilities. All staff are bound by confidentiality agreements.
Regular Security Audits
Regular security tests and vulnerability assessments are conducted to keep our systems secure. Any potential risks are addressed promptly.
Backup and Recovery
Your information is backed up regularly and stored on secure servers. Rapid data recovery is possible in the event of any technical failure.
Transmitting information over the internet is not entirely risk-free. However, we take every possible measure to protect your information. Please be careful to keep your account password private and avoid logging in from unfamiliar devices.
6 Data Retention Period
batjili365 retains your information only for as long as necessary. We consider the following factors when determining retention periods:
6.1 Account Information
All account information is retained while your account is active. After an account is closed, certain information may be kept for a specified period due to legal obligations.
6.2 Financial Transaction Records
Financial transaction information requires long-term retention, as these records may be needed for accounting, tax-related obligations, and potential legal dispute resolution.
6.3 Customer Support Records
Records of live chat and email conversations are retained for a limited period to improve service quality and resolve disputes.
6.4 Anonymous Data
After personal information is deleted for analytical purposes, anonymous and aggregated statistics may be retained indefinitely.
Your Privacy Rights
As a user of batjili365, you have important rights over your personal information. We fully respect these rights.
- Right to Access Information
- Right to Correct Information
- Right to Delete Information
- Right to Restrict Processing
- Right to Data Portability
- Right to Object to Processing
- Right to File a Complaint
7.1 Right to Access Information
You can request from us at any time what information we hold about you and how it is being used. We will provide this information to you within a reasonable time.
7.2 Right to Correct Information
If your information is incorrect or incomplete, you can request a correction. Most information can be updated directly through your account settings.
7.3 Right to Delete Information
In certain circumstances, you can request that your personal information be deleted. Please note that due to legal obligations, some information may need to be retained for a specified period.
7.4 How to Exercise Your Rights
To exercise any of the above rights, contact us by email at [email protected] or via 24/7 live chat. We will process your request within a reasonable time after verifying your identity.
8 Third-Party Links & Services
Our platform has integrations with third-party gaming software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt) and payment services. These third parties have their own privacy policies and we are not responsible for their data collection and usage practices. We recommend reading the relevant provider's policy when using payment services.
9 Protection of Minors
batjili365 strictly provides services only to those aged 21 and above. We do not intentionally collect any information from minors. Age verification at the time of account registration is mandatory. If we become aware that a user is under 21, that account and associated information will be deleted immediately.
10 Changes to This Policy
batjili365 may update this privacy policy from time to time. The policy may be revised due to changes in services, adoption of new technology, or changes in legal requirements.
For significant changes, we will display a notice on the platform or notify you at your registered email address. Continued use of the service after changes will be taken as your acceptance of the updated policy. Therefore, we recommend visiting this page regularly.
The "Last Updated" date shown at the top of the policy indicates the date of the most recent revision.
11 Contact Us
For any questions or concerns about this privacy policy, or to exercise your rights, contact us through the channels below. Our privacy team will respond to your request as soon as possible.
Request Process
When sending a privacy-related request, please include the following information:
- Your registered email address or account ID
- A clear description of your request (what information you need or which right you wish to exercise)
- Information required to verify your identity
We will process your request promptly after verifying your identity. Identity verification is a required step to protect sensitive information.